Most login issues on Scatter Logo come down to a few common causes. Before reaching out to support, run through these quick checks — they resolve the majority of access problems in under a minute.
Wrong login credential. Scatter Logo supports login via mobile number, email address, or username. Make sure you're using the same credential type you registered with. If your account was created with a mobile number, logging in with your email may not work unless you've added it to your profile.
OTP not arriving. The OTP is sent via SMS to your registered Philippine mobile number. If it doesn't arrive within a minute, check that your mobile has signal and that the number is correct in your account profile. Some network delays can occur during peak hours, especially on certain carriers. Wait a moment and try requesting the OTP again.
Password issues. If you've forgotten your password, contact Scatter Logo support through the platform using your registered email or mobile number. The support team will guide you through a secure account recovery process. Do not share your password or OTP with anyone — including people claiming to be Scatter Logo staff.
Security reminder: Scatter Logo support will never ask for your password or OTP over chat, email, or SMS. If anyone requests these credentials, do not provide them and report it immediately.
Account suspended or restricted. If you receive a message that your account is locked or restricted, it may be due to a security hold, an unresolved KYC requirement, or a terms violation. Contact support with your registered details and the team will explain the issue and next steps.
Browser or device issues. If the login page isn't loading correctly, try clearing your browser cache and cookies, then reload the page. Scatter Logo works on all modern browsers including Chrome and Safari on both desktop and mobile devices commonly used in the Philippines.